Payment & Shipping
We place the highest value on your security during payment transactions. All your information is transmitted encrypted. All your payments via PayPal, Sofortüberweisung, credit cards, debit cards, etc. are processed by a special security-certified partner.
If you have placed an order and the address input was incorrect, you can send an e-mail to info@kalea.com. In this case, please include the corresponding order number. This should be done immediately after the order.
You have the following payment options:
- PayPal – the easiest form of payment
- SOFORT Überweisung (your bank data will not be saved)
- Credit card (Visa, Mastercard; your credit card data will not be saved)
Unfortunately, we cannot currently offer a purchase on account via the store, but you can send us an email to info@kalea.com and we will issue an invoice for your order.
We deliver to Germany and Austria:
- Packages with German delivery address are shipped with DHL.
- Packages with Austrian delivery address will be shipped with Austrian Post.
The conclusion of the contract including all documents is in German. All documents can also be requested in English.
In the Kalea online store every product is 100% free shipping! (Status: 18.10.2023)
Delivery
If you have placed an order and the address input was incorrect, you can send an e-mail to info@kalea.com. In this case, please include the corresponding order number. This should be done immediately after the order.
If you have not received a shipping confirmation for your order, if your delivery has not arrived after 6 business days or if there are other problems with the shipping, please contact us. Just send an email to info@kalea.com with the order number and/or invoice number as well as the affected item and the corresponding delivery address.
If you have received the wrong item, please contact us.
To do so, simply send an email to info@kalea.com with the order number and/or invoice number as well as the item in question and the corresponding delivery address.
Please refuse acceptance and have the package returned. This is free of charge and the processing will be done automatically. Please inform us about this. Just send an email to info@kalea.com with your order number and/or invoice number, a photo of the damaged item and the delivery address. Depending on your request, either a new package will be sent to you or the full purchase amount will be refunded.
Please inform us about this. To do so, simply send an email to info@kalea.com with the order number and invoice number as well as the affected item and the corresponding delivery address. Depending on your request, we will either send you a new package or refund the full purchase amount.
Right of withdrawal
There is a 14-day right of withdrawal. This means that you can withdraw from the purchase within 14 days from the day of delivery without giving any reason.
If you need more information about this or if the deadline has already passed, please contact us at info@kalea.com.
